✅ What’s Eligible
Returns/exchanges are accepted within 30 days of delivery. Products must be unused, in original packaging, and include proof of purchase. If your lenses don't match your prescription, we'll fix it fast.
📩 How to Start
Email us at customercare@maskoptix.com with your order number and reason for return. We’ll send you a Return Authorization and shipping instructions.
🚚 Return Shipping
Customers are responsible for shipping costs unless the item is defective or we made an error. Unauthorized returns may not be eligible for a refund.
💳 Refunds & Guarantee
Once inspected, we issue refunds to your original payment method within 7 business days. Our no-questions-asked guarantee means a full refund if you aren't satisfied.
Need Assistance?
Our goal is to get you back in the water with perfect vision. We're here to help.
Email Customer Care →